Delivery restrictions outside our control mean that we cannot deliver to Cuba, Curacao, Libya, North Korea, The Balkans, Cote d'Ivorie, Congo, Iraq, Liberia, Sudan, Syria, Zimbabwe, Micronesia, Palau, Palestine, Saint Pierre, Pakistan, Lebanon, Nigeria, Belarus, Miquelon, Tukmenistan, Afghanistan, Albania, Algeria, Angola, Armenia, Azerbaijan, Belize, Bermuda, Bosnia And Herzegovina, Cayman Islands, Fiji, Gambia, Georgia, Ghana, Gibraltar, Honduras, Malawi, Martinique, Mozambique, Namibia, Panama, Puerto Rico, Reunion, Samoa, San Marino, Senegal, Seychelles, Sierra Leone, St. Kitts And Nevis, St. Lucia, Tanzania, United Republic Of, Togo, Trinidad And Tobago, Tuvalu, Uganda, Ukraine, Uzbekistan,and Zambia.

 

ORDER CONFIRMATION

 

After placing your order, you will receive an order confirmation email, which confirms your order number, item purchased and delivery address.
Please be patient if your order confirmation isn’t delivered to your inbox straight away – it can take a couple of hours. Please ensure that you're checking the correct email address you used to purchase your item with and check it hasn’t been filtered into your spam/junk mail.

 

WHERE IS MY GOLD BY GLOW ORDER?

 

Our shipping partners deliver parcels upon timing stipulated here above. On the rare occasion, there are delays and delivery duration may extend beyond these expected time frames.
Please contact us if you are having difficulties please get in contact.

 

RETURNS

 
There is no problem returning purchases within 30 days of purchasing, as long as the product is received back to us unused and sealed in its original packaging.
We believe that in order to have the best possible online shopping experience, our customers should not have to pay for return delivery. So, if you would like to return your product for FREE, please do contact us prior to sending it back to us with your order no., the product titles of your purchases and your reason for returning your purchase.
Once we have this information we can raise a returns request and forward you the returns slip for you to add inside your parcel and label to place on your package.
If there is no returns slip inside the package then you run a high risk the goods getting lost and your refund being delayed. 
 
LATE OR MISSING REFUNDS
 
If you haven’t received a refund within 5 working days of returning your goods, please contact us with your order no. and we'll be sure to help.  
Registered Company Name: SHADE London Limited. Registered Office: 32 Dalston Lane Hackney London E8 3AU Registered Company No. 8324590 Email:hello@goldbyglow.com Tel: 07913008489