Q Is there REALLY real gold in your products?
Yes! There is genuine medical grade 24k gold in all our products.
When added to your skin routine, gold has many powerful skin benefits; it's properties calm inflammation, detoxifies and reduces discolouration, revitalising your skin and leaving you with truly radiant glowing results.
Q How ethical are your products?
Our products are all 100% vegan and cruelty-free.
We also pride ourselves on ensuring that there is no artificial fragrance added to any of our formulas, using only the highest quality ingredients for the most luxurious and effective products.
Q Why the silicon applicator?
Using our silicon applicator allows you to get an even coverage of product, is far more hygienic than using your fingers or a tradition brush and the silicon head helps not to waste product making clean up a dream!
Q I have sensitive skin. Can I use this product?
Yes! GOLD BY GLOW products are formulated to be soothing on the skin and therefore suitable on particularly sensitive skin. But if you are still concerned, we suggest patch testing the mask 48 hours before use on your inner elbow. If irritation occurs do not use.
Q How often should I use this product?
If you have oily skin to combination skin use up to twice a week for best results. For dry or sensitive skin, use up to once a week.
Q Does this product treat acne?
Our products draws out toxins, pollutants, and oils that clog the pores, particularly our 24K Gold Deep Cleansing Peel Off Mask. It can be incorporated into any skin routine but will not cure acne alone.
Q I have eczema/rosacea. Can I still use your masks?
Yes! Although please do a patch test at least 48 hours before you use it. You might experience a bit of redness upon your first use. Although it doesn’t contain any ingredients that might trigger eczema or rosacea, everybody is different so we suggest to check with your doctor if you’re sensitive to any of the ingredients.
Q I'm pregnant. Is it safe to use your product?
Firstly, major congratulations! Our mask doesn't contain any chemicals that can harm you or your baby. It contains a very small amount of preservative just to preserve the efficacy and we are FDA compliant. However, we do recommend seeking your doctor's advice if unsure.
Q What is the shelf life of your products?
Our products do have a typical shelf life of 24 months. If our products are kept out of direct sunlight and at room temperature they will stay fresher longer.
Q Are you based in the UK / are you fully British?
Yes! We are born and bred in London, UK and we have our warehouse in the UK. Be rest assured – we are as British as they come!
Q What methods of payment can I use to purchase?
Paypal, Amazon Pay, Google Pay, Apple Pay and Shopify Pay where we accept payments from Visa Debit, Visa Credit, Mastercard Debit, Mastercard Credit, JCB, Visa Electron and Maestro.
Q What currencies do you accept?
We only accept payments in GBP.
Q What delivery options do you offer?
We offer FREE Worldwide delivery to all our customers around the world! But we have other options available as well...
UK DELIVERIES OPTIONS
FREE - Royal Mail 2nd Class Delivery
NEXT DAY - Royal Mail Special Delivery (Orders Before 2pm, Mon-Thurs)
INTERNATIONAL DELIVERY OPTIONS
Q Where Does GOLD BY GLOW ship to?
We deliver within the UK, Europe, North America, Central & South America, Africa, the Middle East, Asia and countries within Oceania!
Q How long do your free delivery options take?
For FREE UK deliveries, we expect orders to be dispatched with 24 hours of the order being made and delivery to take 2-3 working days to arrive at its destination.
For FREE deliveries to the US or EU, these orders are expected to be dispatched within 24 hours and arrive to their destination with 5-7 working days.
Anywhere else in the World please allow up to 12 working days for you to receive your order.
Got more questions?
Registered Company Name: SHADE London Limited. Registered Office: 32 Dalston Lane Hackney London E8 3AU Registered Company No. 8324590 Email:firstname.lastname@example.org Tel: 07913008489