Q Is there REALLY real gold in your products?
Yes! There is genuine medical grade 24k gold in all our products.
When added to your skin routine, gold has many powerful skin benefits; it's properties calm inflammation, detoxifies and reduces discolouration, revitalising your skin and leaving you with truly radiant glowing results. By utilising complimentary ingredients, we have expertly developed formulas to perfectly compliment and maximise golds true skin benefits in all our products.
Q How ethical are your products?
Our products are all 100% vegan and cruelty free.
We also pride ourselves on ensuring that there is no artificial fragrance added to any of our formulas, using only the highest quality ingredients for the most luxurious and effective products.
Q Why the silicon brush?
It is more hygienic than using your fingers and you will get an even coverage. It is also a much faster way to apply our mask and the silicon head helps not to waste product and makes clean up a dream!
Q I have sensitive skin. Can I use this product?
Yes! GOLD BY GLOW products are formulated to be soothing on the skin and therefore suitable on particularly sensitive skin. But if you are still concerned, we suggest patch testing the mask 48 hours before use on your inner elbow. If irritation occurs do not use.
Q How often should I use this product?
If you have oily skin to combination skin use up to twice a week for best results. For dry or sensitive skin, use up to once a week.
Q Does this product treat acne?
Our products draws out toxins, pollutants, and oils that clog the pores, particularly our 24K Gold Deep Cleansing Peel Off Mask. It can be incorporated into any skin routine but will not cure acne alone.
Q I have eczema / rosacea. Can I still use your masks?
Yes! Although please do a patch test at least 48 hours before you use it. You might experience a bit of redness upon your first use. Although it doesn’t contain any ingredients that might trigger eczema or rosacea, everybody is different so we suggest to check with your doctor if you’re sensitive to any of the ingredients.
Q I'm pregnant. Is it safe to use your product?
Firstly, major congratulations! Our mask doesn't contain any chemicals that can harm you or your baby. It contains a very small amount of preservative just to preserve the efficacy and we are FDA compliant. However, we do recommend seeking your doctor's advice if unsure.
Q What is the shelf life of your products?
Our products do have a typical shelf life of 24 months. If our products are kept out of direct sunlight and at room temperature or below, they will stay fresher longer.
Q Are you based in the UK / are you fully British?
Yes! We are born and bred in London, UK. We do have two warehouses; one in the UK and one in the US. That’s why you might see different shipping times per where you live. It all depends on our local shipping partner delivery times and the distance you live from the closest warehouse but rest assured – we are as British as they come!
PURCHASING AND DELIVERY
Q What methods of payment can I use to purchase?
Paypal, Amazon Pay and Worldpay where we accept payments from Visa Debit, Visa Credit, Mastercard Debit, Mastercard Credit, JCB, Visa Electron and Maestro.
Q What currencies do you accept?
We accept payments in GBP and USD.
Q What delivery options do you have?
Orders Over £30 UK Delivery - FREE
Orders Under £30 UK Delivery - £3.50
Next Day UK Delivery (Weekdays Before 3pm) - £7.50
Orders Over £30 US Delivery - FREE
Orders Under £30 US Delivery - £5.50
Next Day US Delivery - £15.50
International EU Delivery - £8.50
International Rest of The World Delivery - £19.50
Q Does GOLD BY GLOW ship outside the US, UK or the EU?
Yes we do have the option for delivery to the Rest of The World, this includes the majority of Australasia, South America, Asia and the Middle East.
Q Can I track my order?
Yes! Goods are sent via Amazon fulfillment services and can be tracked, you will receive an email with your tracking no. once your goods have been dispatched.